Don’t get me wrong: London’s transport system is still one of the best in the world. I’d sooner have a backstreet dentist with jittery hands pry my right molar out with a rusty wrench than wait for a bus in Naples or attempt to understand the New York subway map. But that doesn’t mean Transport for London is without fault. The mere thought of the Central line during rush hour is enough to turn the sanest of commuters into a babbling, dribbling, catatonic mess.

TfL customers are dissatisfied: staff are nowhere to be seen; criminals use the Tube network like a labyrinthian tunnel system, evading prosecution at every turn; and strikes and service disruptions have driven a wedge between commuters and transport workers. But it’s not just the Tube. There were 70,000 bus-related complaints made

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