It has been one month since TransLink announced a “new era” for SkyTrain as its new Mark V trains rolled into service, but some commuters say they’ve seen a step backward in accessibility.

TransLink has ordered 235 Mark V train cars, which will eventually replace older trains serving both the Expo and Millennium lines. The transit authority has touted their wider aisles and open multi-use areas that can accommodate strollers, wheelchairs and other mobility devices.

But transit users like Janice Laurence say the new train cars aren’t level with many of the stations’ platforms, forcing riders to hop up as much as five centimetres to get aboard.

For commuters like Laurence, who uses a wheelchair, that is a problem.

“Look at how high that is. There shouldn’t be a gap like that,” she to

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