A Birmingham restaurant owner apologised to a diner and said 'we completely dropped the ball'.

It came after the customer apparently waited 90 minutes for their food - the owner reiterated 'there's simply no excuse for the level of service you received'.

Located on Village Road in Sutton Coldfield , Olive Garden Turkish & Mediterranean Restaurant serves traditional favourites of kebabs, baklava and mezzes.

Read More: 'Dear ungrateful customer' - Birmingham dessert shop's savage letter to diner

On Google Reviews, Olive Garden Turkish & Mediterranean Restaurant has a 4.6 score out of five stars.

The customer identified as Louise said: "Visited here on a Saturday lunch time. Absolutely beautiful well prepared food.

"Me and my partner had the sharing grill platter for two, and for £

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