As hospitals and health systems face industrywide pressures, workforce resilience is coming into sharper focus. But building resilience is not the result of a single decision or strategy, leaders have said. “It’s the result of many actions working together, and its not easy in today’s challenging health care environment,” Kimberly Hartz, CEO of Fremont, Calif.-based Washington Health, told Becker’s. 

Over the past year, Ms. Hartz has worked to foster a culture where team members feel trusted, supported and connected by listening, being visible and acknowledging both the challenges staff members face and the contributions they make daily.  “By reinforcing that every role matters, we are strengthening not only our ability to navigate challenges, but also our belief that, even when it’s diff

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