NEED TO KNOW

An AT&T technician made a meaningful connection with a family during a routine service visit

What started as a standard installation quickly became something more impactful

A small act of compassion turned into a powerful example of community care in action

On a sweltering summer day in Racine, Wis., AT&T technician Marco Herrera was called out to install fiber internet at Anastasia Benson's temporary home, where she was living with her five children.

The family had lost their house to a fire in June 2025 and were struggling to stay cool without air conditioning as temperatures soared past 90 degrees outside – and even hotter indoors.

During the service call, Herrera learned that one of Benson’s children has a serious heat-sensitive medical condition, which made the situ

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