Hard-pressed NHS services are planning to follow the lead of British Airways and Heathrow Airport, where restricting would-be holidaymakers to a holding pattern 30 miles from the nearest runway has led to an impressively improved (non)customer experience through check-in and security.‘It came to me on an attempted weekend break to Nice,’ explained NHS Head of Logistics Tom Reduced-Means. ‘After what we thought was a very reasonable 9 hours queuing outside Gatwick short stay, we realised we were

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