Imagine paying to donate a truckload of items, only to find out they were trashed. That's what happened to one local family.

For months, Matt and Mary Cullum say they carefully decided what to donate, from furniture to gently used baby clothes. WCCO Investigates uncovered what happened and what you can do following a pick-up.

"So, these were things I was able to salvage at the dump," Mary said.

The Cullums collected items, big and small, to donate over a year.

"The one set I was able to locate from the dump because it was still in the plastic bag that we had organized everything in," Mary said.

Let's explain how we got here.

The Cullums felt strongly about making sure what they could no longer use went to another loving home.

"This stuff has been staying in our basement, cleaned and

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