HOUSTON – Parents across Houston are speaking out, saying they haven’t received crucial child support payments for weeks or even months following the launch of a new payment system by the Texas Attorney General’s Office.

The Attorney General’s Office introduced its new case management platform, “ChAMP,” in June, with the goal of ‘improving efficiency and customer service.’ But for some families, they say it’s created a financial nightmare instead.

Noe Velasquez, a Houston-area plumber apprentice and dad, says he’s one of many who got caught in the middle of the rollout.

“I would have to pay to the mother of my son, through my job,” Velasquez said. “My employer takes that money out and sends it to child support. When child support receives it, they [didn’t] distribute it. That was the i

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