JACKSONVILLE, Fla. — A video sent to First Coast News by a viewer is now raising questions about a patient’s treatment and staff conduct at a local hospital.

Randy Oribhabor was visiting Baptist Health North emergency room when he recorded a video of what he said was an older woman being dragged through the hallway of an ER.

“When I was taken back, I noticed there was an older woman in a room complaining that she needed to use the bathroom,” said Oribhabor, “I didn't think anything of it.”

Moments later, Oribhabor said the woman tried to get up and go use the restroom, then things escalated.

“They grabbed her and tried to take her back to her room instead of letting her use the bathroom,” he said

First Coast News blurred the faces in this cellphone video he recorded to protect the

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