(Reuters) -Poland’s consumer watchdog the Office of Competition and Consumer Protection (UOKiK) has accused Netflix of raising subscription fees without securing explicit user consent, the regulator said on Monday.
UOKiK said that in August 2024 Netflix had unilaterally increased some monthly fees by up to 7 zlotys ($1.92) without obtaining active approval from subscribers.
Under Polish consumer protection law, companies cannot unilaterally alter essential contract terms, such as pricing, without securing explicit approval from subscribers.
“Comfort and transparent communication with consumers are crucial for us, and acting in accordance with all applicable laws is our top priority,” Netflix’s press office said.
“We will work closely with UOKiK to clarify this matter, ensuring the most