What’s the best way to connect with others during a conversation — especially if you need to discuss a difficult subject, or the person you’re speaking with may disagree with you? A few simple changes to your approach can make a huge difference, says Matt Abrahams, Stanford lecturer, communications instructor, and host of the popular podcast Think Fast, Talk Smart. In the inaugural episode of the new podcast A Fine Mess, which is all about difficult conversations, Abrahams gave host and venture capitalist Sabrina Merage Naim some valuable tips on how to better handle any conversation, especially a difficult one.

“The sheer amount of information noise in the world has increased,” he said. “Attention is the most precious commodity we have, and it’s important for communicators to find ways t

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