HSBC has apologised to customers after they were unable to access the bank’s online services.

The banking giant confirmed on Wednesday that its users were “having trouble” using its mobile banking and online banking services, in an update on its website.

It said the services were back up and running later in the afternoon.

A spokeswoman for HSBC said: “Mobile and online banking services are back up and running following an earlier issue.

“We apologise to our customers who were impacted, and we’ll continue to monitor systems closely.”

Thousands of customers had been impacted by the outage, according to the Down Detector website.

In an update to customers shortly before noon, the company said on X: “We understand some customers are having issues accessing banking services right now.

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