The overall satisfaction rate of Medicare Advantage plan members has dropped 29 points since last year, according to the recent J.D. Power 2025 U.S. Medicare Advantage Study.

The J.D. Power 2025 U.S. Medicare Advantage Study was based on the responses of 10,888 Medicare Advantage members across 10 regions, including California, Florida, Georgia, Illinois, Michigan, New York, North Carolina, Ohio, Pennsylvania and Texas. Responses were gathered from January through June 2025 and scored on a 1,000-point scale. Limited results were released on August 19, 2025.

Respondents rated their plan by:

The level of trust

Their ability to get services how and when they want

Their plan’s ability to save them time and money

The product/coverage offerings

Ease of doing business

The people, such a

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