HSBC has issued an apology to customers after thousands of users were unable to access the bank’s online services.

The banking giant confirmed on Wednesday, August 27, that its users were “having trouble” using its mobile banking and online banking services, in an update on its website.

It said it is currently investigating the problem “as a matter of urgency”.

Thousands of customers have been impacted by the outage, according to the Down Detector website, which shows thousands of outage reports being made starting from around 11am on Wednesday.

When trying to load the HSBC app, some users are being greeted with a message that reads: "Sorry, some of your information isn't available right now. Try pulling down to refresh the page."

In an update to customers shortly before noon, the com

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