Lloyds Bank has explained how it issues its bank card after a complaint from a customer. The unhappy customer took to social media to express their frustration after receiving a new Lloyds Platinum Credit card through the post. They said: "Everything about this is awful. Since when did cards become vertical?"

The customer shared a photo of the card, which displays the bank's distinctive black horse logo positioned vertically on the design. Lloyds replied to acknowledge the complaint, stating it would pass on the feedback.

But the bank also said that cards "will now be sent out in the new design going forward". In a later response, the bank informed the customer: "Lloyds debit cards may be issued in either horizontal or vertical designs, depending on the account type and issue date.

"Llo

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