Canadian Revenue Agency national headquarters in Ottawa. Photo by Sean Kilpatrick/The Canadian Press files

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Finance Minister François-Philippe Champagne on Sept. 2 released a statement on his X account acknowledging concerns about the Canada Revenue Agency ’s (CRA) service standards, saying the “service delays and access challenges Canadians are experiencing from CRA call centres are unacceptable.”

Canadians deserve reliable service, and the current difficulties at Canada Revenue Agency call centres are unacceptable. I’ve therefore directed the Agency to implement a 100-day action plan.

Here’s my letter to the

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