Qantas frequent flyer program ranks poorly against global peers despite customer service improvements

Qantas ranks a lowly 17th among global airlines for its loyalty program after diluting the value of its points by as much as a fifth this year, although the Australian carrier has also been singled out for improvements in customer service.

Flying Blue, the joint loyalty program of the Air France-KLM Group, topped the annual survey by Point.me, a points and travel reward search engine, with Singapore Airlines ’ Krisflyer and Cathay Pacific ’s Asia Miles the leaders in Asia. Loading...