In the early days of Facebook , Mark Zuckberg coined the phrase, "move fast and break things." It oozes a little Silicon Valley cheese, but the mantra has defined a generation of tech companies and start-up businesses. It proposes that innovation can yield healthy enough returns to cover any mistakes made in the experimentation process. And in some industries, it holds up.
That's not necessarily the case in health care. If Amazon launches an AI agent that gives false advice about how to make a return, a disgruntled customer can be placated with a refund. If a health system launches an AI agent that gives false advice about when to seek immediate medical attention, there is little that customer service can do to reverse any harmful effects on the patient's health.
That's why, historic