A man has said he was refused a refund on a rental car he hired because he was 15 minutes late to collect it.

Martin Duff rented a hire car from Drivalia at Liverpool John Lennon Airport and was due to collect it when he landed on June 28.

The 56-year-old said his flight landed on time but due to his disability it meant he disembarked the Ryanair flight last.

Usually, passengers with disabilities board first and get off last for their safety and to ensure assistance is available, as per airline rules.

It meant that Martin, who suffers from 'severe lumbago', referring to pain in the lumbar region of the spine, was 15 minutes late to collect his car rental from Drivalia - which is located on Compass Industrial Estate, in Speke, just over two miles from airport arrivals.

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