Healthcare leaders are embracing automation to assist with everything from appointment scheduling and patient check-in processes to billing and more. To learn more about how intelligent automation and agentic AI in call centers are enhancing patient access and reducing administrative burden, Becker’s Healthcare recently spoke with Jeff Gartland, CEO of Relatient.

From call center to smart access hub Tools like agentic AI and rules-based automation can help healthcare organizations transform traditional call centers into modern, comprehensive patient access hubs. These hubs rely on multiple touch points to broaden access and better serve their communities. Relatient’s Dash Voice AI reduces the complexity of running a smart patient access hub and helps staff operate at the top of their lice

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