LAS VEGAS (KTNV) — More NV Energy customers could soon be getting refunds.
On Thursday, the utility company announced they would be expanding refunds for customers that were overcharged due to their property being misclassified. The utility previous issued $5.4 million in refunds and the latest proposal calls for issuing another $32.6 million in refunds. That's because NV Energy has found more than 42,000 additional multifamily residential locations, which were misclassified and billed as single-family properties.
"We regret the impact this error has caused our customers," Brandon Barkhuff, President and CEO of NV Energy, said in a press release. "It's important that we learn from this mistake and seek continuous improvement. We are committed to ensuring our systems and processes reflect