Optus should “expect significant consequences” over its Triple Zero outage, Communications Minister Anika Wells has warned, as she said the telco had “perpetuated an enormous failure on the Australian people”.

Wells, speaking in Brisbane on Monday, said an investigation into last week’s system outage linked to multiple deaths would be a priority, but that the company’s performance was ultimately “not good enough”.

“Our focus is getting to the bottom of what went wrong before we determine what happens next, but Optus will be held to account,” Wells said.

Prime Minister Anthony Albanese said he would be “surprised” if Optus chief executive Stephen Rue was not considering resigning from his position after last week’s outage.

“Optus has obligations, as do other communications companies, an

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