The latest Optus outage has pulled back the curtain on an alarming reality — Australians simply can't trust the lifesaving triple-0 network when they're desperately dialling for help.
That disturbing fact has triggered multiple investigations into whether the 13-hour Optus outage was a factor in three deaths.
That's put the blowtorch on Optus, a corporate repeat offender, once again facing a crisis of competence and basic communication.
The brickbats are out and the prime minister has said CEO Stephen Rue might be considering whether he should go.
But the political scrutiny may now turn to whether the government and the regulator did everything possible to stop this happening again.
Optus triple-0 outage wider than first reported, CEO admits Photo shows A woman uses her phone outsi