TD Bank joins Anti-Scam Coalition, but tells customer she's responsible for $10,000 lost in phone scam

Canada's big banks, police, major telcos and the federal government have joined forces to protect Canadians from the growing scourge of financial scams.

Called the Anti-Scam Coalition , the initial plan of attack is an educational campaign set to launch next month.

But several victims of bank fraud and industry experts told CBC News they feel the coalition's efforts fall short, because it doesn't address refunds for the victims.

CBC News has reported several recent stories about victims of bank related phone scams who've lost thousands of dollars and were denied compensation .

"Awareness campaigns are important, but they only go so far," said Jessica Fraser of Timmins, Ont., who lost $10,000 in a TD bank scam in June. TD Bank, which is listed as a "champion" on the coal