Westpac is set to axe about 200 bank teller roles and replacing them with staffers which will help with the bank’s app, website and online services.

The nation’s second largest bank on Tuesday emailed staff with an update about how it was progressing with its digital shift where the job losses were outlined.

Westpac’s general manager of retail banking Damian Macrae said the bank was investing $200m across three years in its ATMs and branches, building staff capabilities to help customers with the bank’s app and was investing $5m in “capability and training”.

“As we discussed today, over the coming year, we will appoint around 200 more lenders and bankers to achieve our home lending and small business ambitions,” Mr Macrae said.

“At the same time, we will need around 200 fewer tellers a

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