Westpac is swinging the axe at its frontline staff, with 200 teller roles to go over the next year as the big four bank pushes customers further towards digital engagement with their money.

The Financial Sector Union had called it a “callous and short-sighted” move that will further erode vital face-to-face services.

But a Westpac spokesman said the bank adjusted the composition of its workforce according to its investment priorities.

“While we continue to invest in extra bankers, other areas may need fewer resources.”

Westpac has previously announced a $5 million so-called “development fund” to support existing staff in upskilling for the future, and the union is calling for this to apply to those impacted by job cuts.

“Westpac is asking loyal tellers to migrate customers to digital

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