KALAMAZOO, Mich. (WOOD) — Ten months after the Kalamazoo County Consolidated Dispatch Authority introduced artificial intelligence to its nonemergent calls, officials are calling Ava’s use a success.

Executive Director Jeff Troyer told News 8 that his center averages 320,000 nonemergent calls each year. But now with Ava, its virtual assistant, dispatchers are on track to process 200,000 nonemergent calls, while Ava handles the rest. • The Kalamazoo County Consolidated Dispatch Authority. (Sept. 24, 2025) • The Kalamazoo County Consolidated Dispatch Authority. (Sept. 24, 2025)

“In a single shift, which is a 12-hour shift, a call taker or dispatcher on average spent 60 minutes on non-emergency calls,” Troyer said. “And the AI solution is averaging 490 minutes per day right now," or jus

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