CHENNAI: The newly launched Chennai One app has won praise for making bus and Metro travel easier, but users say it still leaves many behind. Disability rights groups and commuters on social media have pointed out key problems that need quick fixes.

The app, billed as India’s first single-ticket platform for public transport, crossed one lakh downloads on day one. However, campaigners say basic accessibility was overlooked.

“There is not much for disabled persons except the app at the start asking if the user is a disabled person or not. At least, low floor buses should be marked. But, there are concerns beyond that too” said Sathish Kumar, a disability rights activist.

Members of the Freedom of Movement Coalition pointed out that accessibility concerns were flagged right at the Reques

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