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Hallmark star Andrew Walker and his wife, Cassandra Troy Walker, spotted a dolphin "flopping around" near their home in Vancouver

The couple joined neighbors to help rescue the animal

"The kindness in their eyes — it was really amazing," the actor, who stars in Adventures in Love & Birding on Sept. 27, tells PEOPLE of the "incredible" but heartbreaking experience

Andrew Walker may be starring in Hallmark Channel 's latest movie, Adventures in Love & Birding , but he wound up coming face-to-face with a decidedly different animal as he prepared to film it.

Walker, 46, and his wife, Cassandra Troy Walker , 42, were at their oceanside home in Vancouver in May when Cassandra peered into the distance with binoculars and spotted a dolphin that was struggling.

"We often

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