Elevator at 8-story Northwest DC building has been 'temporarily' out for months

WASHINGTON — Tuesday was the tenth time in nearly two months that Madrona Apartments resident Alexa DiBenedetto got an email from building management with the same maintenance update ─ the only elevator in the eight-story building where she lives was still out of order.

A regional property manager for Borger Residential which owns the property acknowledged 55 outstanding complaints from residents at the Columbia Heights complex, located on 2213 14th St. NW.

"Multiple promises have been made around when the elevator would be in repair again, and every single promise has been broken," DiBenedetto told WUSA9.

In fact, the first email from Aug. 7, pledged a short-term outage, saying the elevator at the Borger Residential property was, "temporarily out of order."

And then a similar message