The National Consumer Helpline (NCH) has received 3,981 calls linked to the rollout of the Next-Generation GST Reforms 2025, with 31% recorded as queries and 69% as grievances.

According to the Department of Consumer Affairs, 1,992 complaints have already been forwarded to the Central Board of Indirect Taxes and Customs (CBIC), while 761 grievances were referred in real time to relevant companies for resolution. Advertisement

Misperceptions drive complaints

The Central Consumer Protection Authority (CCPA) said many consumers lodged complaints based on misunderstandings of which goods actually saw GST cuts. “A significant portion of the complaints highlighted misperceptions regarding which commodities had witnessed GST reductions and which had not,” the authority noted.

Milk grievances

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