By Nitin Garg

In today’s digital -first world, customer expectations are evolving. Customers seek seamless, personalised interactions and real-time problem resolution. Traditional automation tools, while efficient, no longer suffice. Agentic AI – intelligent systems capable of reasoning, deciding, and acting autonomously – will redefine customer support by blending efficiency, scalability, and human-like engagement.

A recent shift in enterprise IT priorities underscores this: 85% of CIOs plan to increase AI budgets this year, with 42% identifying customer experience as the primary driver. Businesses are no longer just experimenting with AI in customer service – they are rearchitecting support operations to be more responsive, intelligent, and empathetic at scale. Agentic AI analyses da

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