Since March, Cossi Azonwakon has been trying to get his Grubhub account reinstated after he was abruptly locked out of the app, he says, because he took too long with a delivery.

Azonwakon, who began delivering for Grubhub in 2019 after moving to New York from Benin, West Africa, in 2017, says the deactivation after six years with the food delivery company has left him struggling financially.

“Since they deactivated my account, I keep looking for another job, but it’s not easy,” Azonwakon said in an interview on Thursday. “I use only Grubhub to work. Now I can’t pay my rent or take care of my family.”

Azonwakon said his account was closed after the company accused him of fraudulently trying to increase his minimum pay. He believes the real issue was delays beyond his control, such as tr

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