( InvestigateTV ) — Briana Bain and her boyfriend, Andrew, were looking forward to a Labor Day getaway. Instead, their trip quickly turned into a nightmare of delays and cancellations.

After nearly 20 hours at the airport, Andrew returned home without ever reaching his destination. Missed connections and canceled flights meant the couple lost their entire vacation – and they say the airline offered little support.

Their frustration is part of a growing trend. According to the U.S. Public Interest Research Group (PIRG) , airline complaints – particularly about delays and cancellations – have skyrocketed in recent years. In fact, 2024 marked the fourth time in five years that complaints against U.S. carriers climbed to new highs .

“When we’re talking about maintenance, staffing, cle

See Full Page