DWP Universal Credit claimants who miss phone call could lose out

If you miss a phone call from the DWP without a good reason, you could face a sanction View Image It's important you take DWP phone calls (Image: Olga Pankova via Getty Images)

Universal Credit claimants could potentially lose a portion of their benefits if they fail to answer a single phone call without valid reason. Upon signing up for Universal Credit , people must agree to a 'claimant commitment', which outlines the steps they will take to seek employment and increase their income whilst receiving the benefit. ‌

Typically, this commitment is discussed during a meeting at a jobcentre, where individual circumstances and potential barriers to fulfilling the commitment are considered. For instance, you might struggle to find work due to caring responsibilities in your spare