Are MGAs outpacing insurers on claims handling?

Managing general agents ( MGAs ) may have carved out their niche in Canada’s commercial insurance market through specialized products and agility, but panelists at the National Insurance Conference of Canada ( NICC ) argued that their claims service is increasingly becoming a differentiator .

Why claims matter most

Pete Tessier (pictured left), president of the Canadian Association of Managing General Agents (CAMGA), noted that surveys have shown MGAs often score higher on claims service than incumbent insurers. He asked panelists whether this edge could endure – and what MGAs need to do to enhance their value proposition when the loss happens.

Tammy Parris (pictured centre left), assistant vice-president of corporate underwriting at HSB Canada, admitted that her company handles i