HDFC Bank CEO Sashidhar Jagdishan clarified that AI adoption won't cause layoffs, instead shifting staff from backend to customer-facing or tech roles. Despite experimenting with generative AI, the bank sees it as a growth tool, not a job threat

Mumbai: The country’s largest private sector lender HDFC Bank does not see its use of artificial intelligence leading to any layoffs, a top company official has said.

The lender, which had 2.20 lakh employees as of September, is carrying out some “lighthouse experiments” in technologies, including generative AI, which will deliver its advantages in the next 18-24 months, HDFC Bank Chief Executive and Managing Director Sashidhar Jagdishan said on Saturday.

“Frankly, AI is not going (to result in) any layoff whatsoever in our bank, at least. Beca

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