NASHVILLE, Tenn. (WTVF) — A trip to the salon isn't just about a new look — sometimes, it's about washing away the weight of the day.

"It's nice to see you," clients often hear, but for many beauty professionals, their role extends far beyond styling hair or applying makeup.

"I've seen and heard everything behind the chair," said Susanne Shepherd Post, co-founder of Shear Haven. For 30 years, she's been a trusted listener in her salon chair.

"I've had clients open up to me about their own abusive relationships," Shepherd Post said.

That's why, in 2021, she championed a Tennessee law requiring all beauty professionals to learn how to recognize the signs of abuse — and how to respond. More than 71,000 professionals have now taken the free, 20-minute training. The clock, though, is tickin

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