In April 2021, a nationwide outage of Rogers Communications left many customers unable to make phone calls, send texts, or access online services. The disruption lasted nearly a full day, affecting individuals who could not attend medical appointments or complete banking transactions. Officials attributed the outage to a software update. A year later, another significant service interruption occurred, impacting remote workers and causing a major airline to struggle with customer service due to a downed call center. A survey indicated that half of British Columbians experienced some effects from this second outage.

Currently, a class-action lawsuit is underway concerning the April 2021 outage. This legal action may affect those who were customers of Rogers, Fido, or Chatr at that time. Recently, some individuals may have received legitimate text messages notifying them of their potential eligibility to join the class action. These notifications are part of a court-ordered process to inform affected customers.

The lawsuit was filed in a Quebec court, claiming that customers suffered damages due to the service interruption. The Superior Court of Quebec authorized the class action in February 2022, allowing it to proceed to trial. The law firm Lex Group Inc. represents the plaintiffs, while Rogers Communications Inc. will defend against the claims. A settlement could be reached at any point during the trial.

If the class action is successful, eligible customers may receive compensation. Importantly, class members will not be responsible for attorney fees; these will be covered by any damages awarded through the lawsuit. The court will determine what constitutes a reasonable fee for the law firm, which may be paid by the defendant or deducted from the settlement amount.

Customers who were with Rogers, Fido, or Chatr on April 19, 2021, may be entitled to compensation if the lawsuit succeeds. Notifications will be sent via text or email to the contact information associated with the accounts at the time of the outage. Additionally, any judgment or settlement will be publicized through press releases and news outlets.

As of October 2025, notifications are being distributed to eligible class members as part of the legal process. A dedicated website has been established by Lex Group Inc. to provide updates on the class action suit. Customers are encouraged to check this site for the latest information regarding their potential claims and compensation.