Quicker redress and compensation through the Energy Ombudsman

Crackdown on energy brokers to stamp out exploitation

Protections for businesses when installing smart meters

Families and small businesses are set to benefit from greater protections and consumer rights when things go wrong in the energy market.

Plans to strengthen the Energy Ombudsman will help customers resolve disputes with their suppliers, giving it further powers to stand up for consumer interests.

These include:

Halving the waiting period from eight to four weeks before consumers’ complaints against their suppliers can be escalated to the Ombudsman;

Giving customers quicker access to redress when their supplier lets them down; and

Forcing suppliers to pay compensation if the Ombudsman’s rulings aren’t implemented

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