Dear Reader: When the bottom line usually drives business decisions instead of putting people first, how can we care more about each other?

According to 2024 data from Reward Gateway, two in five people don’t remember being recognized by a manager in the last year and 23% of workers said they don’t think their bosses care about their well-being.

While there’s a lot of talk about AI, and I suspect that will continue to be top of mind for many workers as it changes the shape of numerous jobs and the future of work, let’s focus this column on humanity, empathy, and truly caring.

When workers feel like their bosses care, that can boost engagement, satisfaction, loyalty, retention and more. In this day and age, especially with remote and hybrid work when high-touch is replaced by high-tech,

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