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Personal Independence Payment (PIP) - information

The Department for Work and Pensions (DWP) has confirmed that people contacting the Personal Independence Payment (PIP) helpline spent just over 10 and a half minutes waiting for their call to be answered last month. The data also shows the September call time was nearly a minute and a half faster than August and is essential information for new and existing claimants. ‌

This information might be handy for anyone making a new claim for PIP with a query for the dedicated helpline or any of the 3.8 million existing claimants needing to query something about their claim, or report a change in circumstances. Hold time for last month was recorded at just 34 seconds, so if you phone the PIP enquiry line on 0800 121 4433. ‌

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