MEMPHIS, Tenn. - Changes are coming to an energy assistance program for low income families.

Memphis Light, Gas and Water (MLGW) said the Low-Income Home Energy Assistance Program is moving to an online system.

The change will take effect Monday, Nov. 3. MLGW said paper applications will no longer be accepted and there will be no walk-in visits.

MLGW also stated only crisis applications will be processed when the applications portal opens.

Anyone looking for more information is encouraged to contact the Shelby County Community Service Agency at (901) 222-4200 or visit here .

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