Sometimes, kindness hides in everyday systems in the way an app call is worded, or how a company makes space for everyone to work with dignity. One such story from Mumbai, involving a wheelchair-using Zomato delivery partner, is melting hearts and setting a new benchmark for true inclusion.

A Smooth, Thoughtful Experience

The woman shared that soon after placing her order, she received an automated call from Zomato informing her that her assigned delivery partner was a person with a disability. The system politely asked if she was comfortable proceeding or preferred an alternate rider. Calling the process “smooth, timely, and thoughtful,” she said it showed how inclusion can be built into everyday services.

She chose to continue with the same delivery partner, who then personally called

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