Artificial Intelligence is growing in use not only in corporate America, but in state government as well.

Anyone who’s logged onto the Missouri Department of Revenue’s website has most likely met “Dora.” JoDonn Chaney, Strategy and Communications Director for the Department of Revenue, introduces us to Dora.

“Dora is a chat bot that was instituted a few years ago with the Department of Revenue,” he told Missourinet. “The intent was to benefit customers and to be able to provide information in a more timely fashion based on their schedule.”

Chaney said most customers ask Dora about motor vehicle registration and tax issues.

“Motor vehicle(s), that’s our top request,” he said. “People asking about driver’s license(s), that sort of a thing. That’s our top request. Then also the next would

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