LAS VEGAS — Health systems are hustling to implement artificial intelligence across their organizations, but how to measure returns on those investments isn’t always clear, experts said at the HLTH 2025 conference last week.

AI technology, which includes ambient documentation scribes, summarization tools and revenue cycle management products, costs money and time to put in place. And it’s not always obvious how AI produces hard-dollar ROI, which is important to justify expenses and measure success, experts say.

“The use of AI to simplify administration, the use of AI to assist with productivity is absolutely out there,” said Thom Bales, principal and health services advisory leader at PwC. “There still are questions around the ROI on it and hitting the bottom line.”

At the same time,

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