New Delhi : In a move aimed at improving passenger convenience, India’s aviation regulator, the Directorate General of Civil Aviation (DGCA), has suggested major changes to the country’s airline ticket refund norms. The draft guidelines propose a 48-hour “look-in” window during which passengers can cancel or amend tickets without paying additional fees.

DGCA proposes sweeping passenger-friendly reforms

According to the DGCA, this initiative is designed to make air travel more flexible and customer-friendly, addressing long-standing concerns about refund delays and cancellation penalties.

48-hour free cancellation window proposed

The regulator has said passengers booking tickets directly through an airline’s website will have the option to cancel or modify them within 48 hours of purch

See Full Page