In a move aimed at enhancing passenger experience, the Directorate General of Civil Aviation (DGCA) has drafted new rules allowing air passengers to cancel or amend tickets without extra charges within 48 hours of booking and mandating faster refunds. The DGCA is expected to hold a three-day review meeting with airline executives starting Tuesday, November 4. Stakeholders have been asked by the DGCA to share their feedback on the draft CAR until November 30.

The proposed norms are detailed in a draft Civil Aviation Requirement (CAR). The new rules seek to make refunds faster, fairer, and more transparent for passengers. “During this period, passengers can cancel or amend the ticket without any additional charges, except for the normal prevailing fare for the revised flight for which the t

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