Andrew Foster feels like he is stuck in a Bell time loop.

Every day, he calls the telecommunications company’s emergency phone line to check when the landline service will be back in a northern part of North Dumfries that straddles the Grand River.

Each time he calls, he gets a different version of the same message: it will be fixed in 24 to 48 hours.

After two weeks of the same calls, he still doesn’t know what caused the original outage, and the landline still isn’t working.

“You talk to them, and no one seems to know anything,” he said, adding the outage isn’t listed on the Bell website. “It’s like trying to get information out of the three wise monkeys. Nobody has any information, or they say that their ‘technical people’ are working on it.”

Sometimes, the Bell representative tell

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