With complaints against airlines regarding ticket cancellations and refunds growing, the Directorate General of Civil Aviation (DGCA) has proposed customer-friendly rules. While the move is expected to enhance passenger convenience, carriers may face greater volatility in early bookings, explains Nitin Kumar

l What is the new 48-hour rule?

UNDER THE EXISTING norms, passengers can cancel or alter a ticket within 24 hours of booking without extra charges, provided the flight is at least seven days away. The DGCA now proposes to extend this “look-in period” to 48 hours, giving travellers more flexibility. Beyond 48 hours, standard cancellation charges would apply. During this period, passengers can cancel or amend their booking without any additional fees, except for any difference in fa

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